High confidence
Jan 30, 2024
UPS
−12,000 12,000 management positions
Attribution · verbatim quote
“Machine learning is helping us to do that. Now our salespeople don't need to go to a pricing person.”
— Carol Tomé (ceo)
Summary
UPS cut 12,000 management roles, with CEO Carol Tomé citing machine learning enabling salespeople to generate proposals without executive pricing input. The cut was framed as a productivity-and-AI play; broader macro headwinds (revenue down ~9.3%) also contributed.
Evidence notes
- · Quote sourced from UPS Q4 2023 earnings call transcript.
- · 12,000 cuts represented ~14% of management workforce.