High confidence
Sep 25, 2025
Just Eat Takeaway
−450 ~450 (175 in NL)
Attribution · verbatim quote
“Consumers will more often be faced with an AI assistant to deal with problems, although humans will never completely disappear.”
— Just Eat Takeaway spokesperson (spokesperson)
Summary
Just Eat Takeaway cut ~450 jobs globally, with 175 in the Netherlands, as it deployed AI assistants for customer support. The company said human support would not disappear entirely but would be reserved for escalations.
Evidence notes
- · Quote from company statement reproduced in DutchNews and TechXplore.
- · Cuts represent <5% of total group workforce; retraining offered to some affected staff.